Mallaghan Engineering Ltd

Founded in Northern Ireland in the 1960s, Mallaghan Engineering Ltd is now one of the world’s leading suppliers of airport ground support equipment. They produce a wide range of equipment including catering vehicles, de-icers and passenger stairs to name but a few, and cater for various prestigious customers including some of the world’s leading airlines.

Requirements

Mallaghan initially contacted STAR in 2007 after a poor experience with a different supplier. They were looking for a company who would deliver on their promises and provide the accurate translations that they needed. Today, the work sent to STAR by Mallaghan largely consists of sizeable operating manuals, written in English, that need to be translated promptly into the language of the target market so that Mallaghan can then distribute the equipment concerned as soon as possible.

Subject

Technical – operating manuals, equipment labels, spare parts manuals, training documentation, technical specifications

Legal – contracts, tender documentation

Languages

ENG to various

Duration

10 years, ongoing partnership

Team

1 dedicated project manager in the UK

1 dedicated project manager and translation team in each STAR office concerned

Total word count

In excess of 1.5 million words to date

 

The STAR solution

STAR’s long-term partnership with Mallaghan ensures that they are able to reach new and existing markets with translated content that is technically accurate and consistent. In addition to major languages such as French, German and Arabic, STAR has also been able to translate Mallaghan’s documentation into a wide range of less widely-spoken languages including Icelandic, Norwegian, Romanian, Flemish, Hungarian and Croatian. Using our global network of offices to source native speakers of each target language, no matter how unusual, enables STAR to produce translations that are linguistically accurate.

STAR’s use of translation memory for the length of the partnership has led to significant cost savings for the main languages that Mallaghan work in thanks to the reuse of existing translations. On average, projects can leverage up to one third of their volume in identical text and up to one half in similar sentences.

Back to Case studies